How To Claim
Are you a Winner?
Here’s how to claim:
Claiming a North Carolina Education Lottery (NCEL) prize is simple. An original winning ticket must be presented and verified in order for the prize to be paid. A lottery ticket is a bearer instrument until signed.
Prizes with a value of $599 or less, including free tickets, can be claimed at any NCEL retailer or regional office or by mail using the NCEL prize claim form. See Regional Office location map below or use our zip code search to find a retailer near you.
Prizes with a value between $600 and $99,999.99 may be claimed at NCEL headquarters OR any NCEL regional office or by mail using an NCEL prize claim form for prizes $600 or more. Prizes of $100,000 or more must be claimed in person at NCEL headquarters. For winners of $100,000 or more, read about the new EFT payment option.
For all prizes of $600 and above, photo I.D. and proof of Social Security number is required.
Prize winnings are subject to mandatory Federal and State tax as well as other State withholdings.
Any Lottery prize under $100,000 can be claimed by mail at the following address:
North Carolina Education Lottery
P.O. Box 41606
Raleigh, NC 27629-1606
WARNING: Do not send your claim to any address listed by website(s) that are made to look like the official website of the NCEL. This is the official website, and we recommend that you contact the NCEL at (877) 962-7529 if you have any questions regarding your claim.
The North Carolina Education Lottery Commission is not responsible for tickets which are lost by the US Postal Service or any other carrier. If you have questions on how to claim your winnings, contact Customer Services at (877) 962-7529 for more information.
Instant Scratch-Off Tickets must be redeemed or claimed no later than the end of the NCEL's business day (standard local time), as posted by the NCEL, on or before the 90th calendar day after the announced end of game date. If mailed, the ticket must be received by the NCEL within 90 days. Postmarks will not satisfy this requirement.
Draw Game Tickets must be redeemed or claimed no later than the end of the NCEL's business day (standard local time), as posted by the NCEL, on or before the 180th day of the drawing for which the ticket was purchased. Postmarks will not satisfy this requirement.
Regional Offices and Claim Centers
Claim Center Hours: 9:00AM to 5:00PM, Monday thru Friday
Asheville Regional Office & Claim Center
16-G Regent Park Blvd.
Asheville, NC 28806
Greensboro Regional Office & Claim Center
20A Oak Branch Drive
Greensboro, NC 27407
Charlotte Regional Office & Claim Center
5029-A West W. T. Harris Blvd.
Charlotte, NC 28269-1861
NC Education Lottery Headquarters
Raleigh Claim Center & Regional Office
2100 Yonkers Rd.
Raleigh, NC 27604
Greenville Regional Office & Claim Center
2790 Dickinson Avenue, Suite A
Greenville, NC 27834
Wilmington Regional Office & Claim Center
5214 Market Street, Suite 108
Wilmington, NC 28405