Information

Please note: The NCEL Headquarters, Regional Offices and Claim Centers will be CLOSED on November 27, 2014 and November 28, 2014.

How To Claim

EFT Payment Option

Are you a Winner?
Here’s how to claim:

Claiming a North Carolina Education Lottery (NCEL) prize is simple. An original winning ticket must be presented and verified in order for the prize to be paid. A lottery ticket is a bearer instrument until signed.

  • Prizes with a value of less than $600, including free tickets, can be collected at any NCEL retailer or Regional Office. See Regional Office location map below or use our zip code search to find a retailer near you.
  • Prizes with a value between $600 and $99,999.99 may be claimed at NCEL headquarters OR any NCEL Office or by mail using an NCEL prize claim form. Prizes of $100,000 or more must be claimed in person at NCEL headquarters. For winners of $100,000 or more, read about the new EFT payment option.
  • For all prizes of $600 and above, photo I.D. and proof of Social Security number is required.
  • Prize winnings are subject to mandatory Federal and State tax as well as other State withholdings.

Claim Forms

Any Lottery prize under $100,000 can be claimed by mail at the following address:

North Carolina Education Lottery
P.O. Box 41606
Raleigh, NC 27629-1606

The North Carolina Education Lottery Commission is not responsible for tickets which are lost by the US Postal Service or any other carrier. If you have questions on how to claim your winnings, contact Customer Services at (877) 962-7529 for more information.

Redemption Timeframes

Instant Scratch-Off Tickets must be redeemed or claimed no later than the end of the NCEL's business day (standard local time), as posted by the NCEL, on or before the 90th calendar day after the announced end of game date. If mailed, the ticket must be received by the NCEL within 90 days. Postmarks will not satisfy this requirement.

Draw Game Tickets must be redeemed or claimed no later than the end of the NCEL's business day (standard local time), as posted by the NCEL, on or before the 180th day of the drawing for which the ticket was purchased. Postmarks will not satisfy this requirement.

Regional Offices and Claim Centers

Claim Center Hours: 9:00AM to 5:00PM, Monday thru Friday

Asheville Regional Office & Claim Center
828-251-6223
16-G Regent Park Blvd.
Asheville, NC 28806
View Map (get directions)

The entrance to Regent Park Blvd (not yet listed on Google /Yahoo maps) is approximately 50 yards to the East of Hazel Mill Rd. on Patton Ave. The Claims Center is the third building on the left.

Greensboro Regional Office & Claim Center
336-218-5724
Stonesthrow Crossing Shopping Center
3711 Farmington Drive
Greensboro, NC 27407
View Map (get directions)

Charlotte Regional Office & Claim Center
704-523-4898
5029-A West W. T. Harris Blvd.
Charlotte, NC 28269-1861
View Map (get directions)

NC Education Lottery Headquarters
Raleigh Claim Center & Regional Office

919-301-3637
2100 Yonkers Rd.
Raleigh, NC 27604
View Map (get directions)

Wilmington Claim Center
910-350-2000
Market Station
5214 Market Street, Suite 108
Wilmington, NC 28405
View Map (get directions)

Greenville Regional Office & Claim Center
252-756-7992
2790 Dickinson Avenue, Suite A
Greenville, NC 27834
View Map (get directions)

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